Wholesale animals are not sold as breeder quality animals and are not intended to be used in a breeding program. No information on possible hets or parentage will be given. If you are interested in import to Asia or Europe, Please contact Dutch Dragon Import, Or reptiles Express Canada for Canadian imports.Īll animals purchased in a wholesale lot are sold without genetic background information. Any incident will be reviewed and addressed on a case by case basis. Once animals leave our facility for export, we are not in control of circumstances. Phantom Dragons, Inc uses a 3rd party broker service for all exports. We no longer offer payment plans due to abuse.
HYPO TRANSLUCENT LEATHERBACK BEARDED DRAGON FULL
In the event of a cancelled purchase on the buyers end that has nothing to do with the seller, the buyer will have one of two options: the purchase price will not be refunded, but a store credit logged for the full amount or a 25% restock fee that is lost to the buyer is taken out of the full purchase price of the order and a refund of 75% of the purchase is issued. A new animal will be sent to you upon receipt of the old one. We will require you to ship the animal back to us at your expense. If for any reason you decide you no longer wish to have the animal, or wish to exchange it, this is completely at our discretion. Not adhering to this will void your health guarantee. DO NOT seek the advice of another person or search engine before contacting us. If your animal is acting off, please do not hesitate to contact us through this page for assistance BEFORE you take any action. If you do not communicate with us that you are having an issue and you contact us after the 14 days, we cannot be responsible for the animal’s health. Since this is a live animal and once they leave our hands we cannot control how they are cared for, we require the new owner to communicate with us if the animal is not settling in well. We provide a 14-day health guarantee on our animals as long as proper husbandry is being followed. If a package arrives after scheduled arrival time due to an error on UPS's part causing the animal to arrive deceased, we will seek a refund for shipping cost and return it to the buyer if it is awarded.Īcts of nature do not count as error on UPS's part. Replacement animals will be sent out at no additional cost. Actual shipping cost will be deducted from the refund amount if the refund option is chosen. Shipping cost is usually included on all animals. Is only responsible for replacing/refunding the original purchase price of the animal. If you are not there to receive the package, this voids our live arrival guarantee. Photos must be sent within 30 minutes of delivery time stamp. DOA animals must not be removed from the original containers. Should there be a delivery mishap, you must provide a photo of damaged box and or dead animal / animals inside the original shipping container. We absolutely will not ship in inclement weather. Temperatures should not exceed 90 degrees or fall below 30 at the connecting hub or the arrival destination for Pogona species and 40-80 degrees for Mniarogekko, Rhacodactylus and Correlophus species. If you are not able to do this, we can ship to a UPS customer center convenient to you for pick up. The live arrival guarantee only applies if you are present to receive the animal at time of delivery. Please contact the individual the animal was purchased from for assistance. Animals purchased from a 3rd party are not our responsibility to replace or refund. This does not apply to animals purchased from a 3rd party, or animals sold in wholesale lots.
We will always provide genetic information on parentage of a retailed animal purchased through us. This is proprietary information and falls under Trade Secret protections. We reserve the right to refuse disclosure of photos of the parents of any animal we sell. We do not guarantee sex of any animal of any species under 6 months of age, however we are usually very accurate sexing at a young age. We strive to represent our animals as true to life as we can. Color of the animal can vary by what device the picture is being viewed on, lighting, and camera being used to take the pictures. Pictures are taken to represent the structure of the animal. We reserve the right to refuse sale to any individual or entity, for any reason.Īll animals are described to the best of our abilities on sales post, including any defect (such as a nip, or missing toenail etc.) and genetics. All policies in place are subject to change as we deem necessary.
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